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Terms & Conditions



All prices are quoted on the website and correct at time of order.


Resell Policy


Products, services, books, programmes and all material sold by Career Consultants On-line are issued for your sole use and you shall not resell, assign or transfer or lend these or the benefit of it to any other person without the prior written consent of the company. The reference to reselling the products and services includes reference to offering to sell the product or service, exposing the information contained to assist another individual, making the goods or services for sale by another and advertising that the good or service is available for purchase. For the avoidance of doubt (and by way of example only) the CV format may not be offered to another individual nor can you help another individual to develop their CV along the lines of the Career Consultants format. The only items that can be sold are the published books that have their own copyright conditions of sale.


Delivery of ebooks


All ebooks sold and distributed by CAREERCONSULTANTS.CO.UK are produced in portable document format (pdf) and can be read using Acrobat Reader version 3 or later. The latest version of Acrobat Reader is obtainable free from and can be installed on both PC and MAC.


Once payment for an ebook is authorised, the client will be taken to the “download” area of the on-line payment facility and given a password. Simple instructions will then be presented to the client to view and/or download the ebook.


All files are copyrighted thereby making it illegal to copy the file to anyone other than the original purchaser, unless authorised by a CAREERCONSULTANTS.CO.UK in writing.


If, for any reason, a file is unobtainable, the client should inform CAREERCONSULTANTS.CO.UK immediately and an alternative means of getting the file to the client will be sought. Under all circumstances, the client will be given access to the ebook within 5 working day of ordering, otherwise CAREERCONSULTANTS.CO.UK will refund the client’s payment in full.


Once the ebook has been received by the client, CAREERCONSULTANTS.CO.UK takes no further responsibility for loss or damage to the file.


Delivery of CV Services


CAREERCONSULTANTS.CO.UK can write and produce CVs within as little as five working days depending on promotional activity and demand at the time.


CAREERCONSULTANTS.CO.UK is, however, dependent upon the cooperation of the client to achieve this. Special arrangements to write and produce a CV in less than 5 working days can be arranged and need to be agreed beforehand.


Once payment for CV Assessment is authorised, the client will receive an email and be asked to return their exisiting CV to CAREERCONSULTANTS.CO.UK. The CV assessment will take up to 5 working days depending on demand, and an email notification will be sent to the client when the assessment has been completed.


Once payment for CV Writing is authorised, the client will be asked to submit information regarding their job target and asked for a copy of their existing CV. The CV will then be drafted based upon the information provided by the client. It then becomes the responsibility of the client to complete the sections, in a suitable standard, and advise CAREERCONSULTANTS.CO.UK once completed by email. A fully-trained consultant will then review, edit and correspond with the client, leading the client through the CV writing process.


Please allow up to 28 days to process the information and draft the CV. During “non-promotional” periods the client will normally receive a draft within 3-4 working days. A further Word file may be sent with the draft of the CV to gather additional information, if required. The client is then able to either amend the CV accordingly or return it to CAREERCONSULTANTS.CO.UK to make the further amendments on the client’s behalf.


CAREERCONSULTANTS.CO.UK takes no responsibility for any misrepresentation or legal proceedings caused by the CV and takes no responsibility for any errors, either content or typographical, that are subsequently found in the CV.


CAREERCONSULTANTS.CO.UK takes no responsibility for a client missing a particular application deadline and subsequent loss.


CVs will be produced by CAREERCONSULTANTS.CO.UK in Microsoft WORD, unless agreed otherwise.


Promotional Emails


By making a purchase or downloading a free ebook from CAREERCONSULTANTS.CO.UK , you will be indicating your consent to receiving e-mail marketing messages from CAREERCONSULTANTS.CO.UK unless you have indicated an objection to receiving such messages. All emails sent will contain the option to unsubscribe, if you so wish.




CAREERCONSULTANTS.CO.UK is unable to make refunds, unless in the exceptional circumstances detailed within these terms and conditions, once an order has begun to be processed and the client has received access to material provided by CAREERCONSULTANTS.CO.UK either via email, call or website. In addition, no refund is offered for serviceable hours.


It is the client’s responsibility to keep scheduled telephone and Skype appointments. CAREERCONSULTANTS.CO.UK requires notification of cancellation at least 24 hours prior to the appointment or earlier if possible. CAREERCONSULTANTS.CO.UK will consider an appointment Failed any time a client has not given 24 hours advance notice of cancellation or has failed to answer the call within 10 minutes of their appointment time. Clients who Fail 2 appointments in a 3-year period will no longer be allowed to schedule appointments with CAREERCONSULTANTS.CO.UK.


Promotions and Money-Back Vouchers


CAREERCONSULTANTS.CO.UK reserves the right to offer its products and services to specific prospective and existing clients at promotional prices when it so chooses.


CAREERCONSULTANTS.CO.UK also reserves the right to issue “Money-Back” vouchers to its clients on the purchase of suitable products. All “Money-Back” vouchers will be given a unique serial number and will be processed in the same method as the client’s original payment.


Promotional activity and periods of peak demand may lead to delays in receiving CV writing services and assessments. Every effort will, however, be made to meet the clients requirements with regards to submission deadlines for CVs although this cannot be guaranteed.


Competitions & Prize Draws


Application from third parties or agents are invalid. Winners will be notified by email within 7 days. Closing date for applications will be clearly stated on the website. Prize voucher will be dispatched via email within 7 days of notification. Promotion open to UK residents aged 18 and over only, excluding employees of Career Consultants Online, their families and agents of anyone professionally involved and is subject to these terms and conditions. Prize winners may be required to participate in publicity. Career Consultants Online decision is final and binding. No purchase is necessary to enter. Only one application per household.


Receipts, bills and settlement mistakes


Our only receipt is that provided on-line at time of ordering – so it is important that you print this out and/or save it. Any mistakes should be raised with us by e-mail within 48 hours of receiving your on-line receipt. We will rectify any such mistakes within 48 hours of hearing of it from you, by cheque.




Our Terms and Conditions do not affect your statutory rights under the following English Consumer Law

  • the Sale of Goods Act 1979;
  • the Supply of Goods and Services Act 1982;
  • the Consumer Credit Act 1974;
  • the Trade Descriptions Act 1968;
  • the Unfair Contract Terms Act 1977 and the 1994 Regulations;
  • the Consumer Protection Act 1987,
  • and we operate under the Laws of England.


Client support and service, and any Complaints can be dealt with, at any time by e-mail – by emailing Replies to e-mail will normally be made within 48 hours.


Data protection and privacy


CAREERCONSULTANTS.CO.UK operates under the Data Protection Act 1984. We do not pass your name and address to any other organisations for marketing purposes.


Company Details


CAREERCONSULTANTS.CO.UK and its other associated sites are websites of Career Consultants On-Line Ltd, a English registered limited company, registration number 3690190.


Registered Head Office, Career Consultants On-line Limited
7 Kew Lodge, 226 Kew Road, Richmond, Surrey, TW9 3LQ


Copyright © 2019 Career Consultants On-Line Limited. All Rights Reserved